Refund Policy

Last updated: September 11, 2026

This policy applies to MacSweep Advanced and MacSweep Pro purchases. Purchases are processed by Gumroad, and Gumroad's payment-processing and dispute rules also apply.

Refund Window

You may request a refund within 14 days of purchase if MacSweep does not work materially as described and we cannot help resolve the issue within a reasonable support exchange.

When Refunds Are Usually Approved

Refunds are usually approved when:

• MacSweep cannot be installed or launched on a supported macOS version.
• Your purchased license key cannot be delivered, activated, or re-sent after support review.
• A paid feature advertised for your tier is unavailable or materially broken on your supported Mac.
• You accidentally purchased the wrong tier and contact us before extensive use of the license.

When Refunds May Be Declined

Refunds may be declined when:

• The request is made more than 14 days after purchase.
• The license has been used successfully and the product works as described.
• The issue is caused by unsupported macOS versions, missing system permissions, local system damage, third-party security software, or unsupported modifications.
• The request is based on files or data you selected and confirmed for cleanup.
• The license has been shared, resold, posted publicly, abused, or used in violation of the Terms of Use.

Data Loss and Cleanup Results

MacSweep is a review-first cleanup utility. You are responsible for reviewing selected items and maintaining backups before confirming cleanup. Refunds are not a substitute for file recovery, backup, or data-loss compensation.

License Revocation After Refund

When a purchase is fully refunded, charged back, or under an active or lost payment dispute, the related license is revoked automatically, usually within a few hours and at most about two days after Gumroad records it (cases that need a manual check can take longer), and then stops unlocking paid features the next time MacSweep checks the revoked-license list (at launch and before scheduled maintenance runs). A partial refund keeps the license active. If a dispute is resolved in your favor, contact support and the license is restored once the result is confirmed with Gumroad. You must stop using a refunded license.

How to Request a Refund

Email support@macsweep.app from the purchase email address. Include your Gumroad receipt, purchase email, license tier, MacSweep version, macOS version, and a short description of the issue.

Processor Rules

Gumroad may apply its own refund, chargeback, and payment-processing rules. Gumroad may also issue refunds at its discretion under its platform policies.